We offer shipping to the regions listed below.

Free Shipping Regions Complimentary shipping applies to all orders shipped to the United States, United Kingdom, Germany, France, Spain and Italy. No minimum order amount is required. Shipping services are unavailable for areas outside the above destinations.

All import duties and customs fees for supported destinations are covered by us. No unexpected extra charges will be collected upon delivery. The amount displayed at checkout represents your final payment. Custom clearance remains subject to local official regulations. Shipments cannot be delivered to APO/FPO military addresses.

Processing and delivery times may be prolonged during peak holiday seasons due to high logistics demand. We advise placing orders early to prevent delays.

A tracking number will be issued once your order ships. Tracking updates may not show immediately within the first 3–4 business days while parcels transit internationally. This is a standard logistics delay. Your package is already en route. Contact our support team if you encounter any issues.

Orders will be processed within 2 business days after payment confirmation. If you purchase sizing kits: Kits will be dispatched within 2 business days. Once you confirm your ring size and color on your order page, your smart ring will be shipped within another 2 business days.

All eligible orders are shipped from our Hong Kong fulfillment center via international air freight.

Address changes must be requested before your order is dispatched. We cannot guarantee address updates if the new location falls under different local tax rules. Changes between different countries are not supported. If you need delivery to another country, please contact support to cancel your current order and place a new one.

Once the parcel has been dispatched, any address adjustments need to be arranged directly with the courier. Courier details and tracking links can be found in your order confirmation email.

All orders bound for the United States, United Kingdom, Germany, France, Spain and Italy are fulfilled from our Hong Kong fulfillment center. We reserve the right to adjust logistics arrangements flexibly based on inventory and transport conditions without prior notification.

Couriers may leave parcels at your doorway or leave items with neighbours. Please check with neighbours first or reach out to the courier using your tracking number. To speed up case resolution, you may provide relevant photos or supporting documents if needed.